“Sale of product is incomplete without availability of robust aftersales support.”
Keeping this concept in mind Tazweed proudly comes up with the development of aftersales service department to take care of all aftersales service requirements catering the needs of regional HVAC industry.
Headed by highly competent staff and comprehensively trained technicians, service department ensures complete customer satisfaction by assuring dependable aftersales support to all major products sold by Tazweed. In addition to providing service to under warranty products, Tazweed also undertakes Annual Maintenance Contracts for maintenance of HVAC equipment. Tazweed ensures its superior service provision through:
We guarantee high reachability to our service department through complaint handling call centers operating 24 x 7. Highly efficient complaint management is ensured, with the use of Oracle ERP system supported by state-of-the art IT infrastructure. Each complaint received is logged into the ERP system and customer is given a unique complaint ID number for effective operational traceability.
It is made sure by Tazweed that each complaint is attended within 6 hours through complaint categorization and effective workforce allocation.
The quality of Aftersales service provided is ensured through product specific service skill training to technicians. Comprehensive trainings are provided to technicians to efficiently deal with challenging service requirements of HVAC industry.
Tazweed trusts that the development of the separate robust aftersales service division adds tremendous value to its business as its ensures complete customer and end user satisfaction.