General Website help

We will be happy to assist you if you have questions about your web order, or using our website.  Please Call or Message us on +971 52 944 1370
email:   trade@tazweed-hvac.com

Login to your Account and select Change Password

If you have forgotten your password, select "forgot password" under Login or the quick link in the footer of any page. 

To register an online account, select "Login" at the top of any page then create Account.

We understands your concern about entering confidential information online. Every area of our site that asks for confidential information (i.e., credit card numbers, billing information) is secure. You will notice that whenever you are in a secure area of our website that the "Security" or lock icon in the top and/or bottom toolbar of your browser will be "locked" and highlighted.

Yes!  Order on the go..
Our site is mobile optimized for smartphone and tablet.

VAT and shipping charges are calculated on the "Check Out" page.
They are also shown on your order/shipping email confirmations as well as your invoice. Once your order has shipped, your total amount, including VAT and shipping charges, will be stored in the "My Orders" page.

Download a Credit application Form. Once completed, email the form to  trade@tazweed-hvac.com

Ordering process is critically important for most businesses and for some the order approval workflow is essential. It is used to enforce the business rules of a company to ensure that all orders are within budget.

For some companies purchases require multiple levels of authorization that are built around unique business rules and departments.

To manage shop account roles, in Tazweed shop, My Account:
Any business customer can have one of the following shop account roles:

• Regular account - is a regular business customer.
• Account manager - is able to create and manage sub-accounts directly in the webstore. Account manager can also place orders just like a regular customer.
• Sub-account - is able to place orders just like a regular customer. However, if the order exceeds the cost limit set for the sub-account in the webstore, the order should be approved. Depending on the rules set for the customer with the sub-account role, there might be a single or multiple levels of authorization.

After Setting up approval process, Authorizer can view his authorization history.


You can set up the Authorization reminders scheduled task which will email reminders  to those account managers & sub-accounts who have orders pending authorization.

From the order details page of the order that needs to be authorized the authorizer can either approve or decline the order. In both cases, a sub-account will get an e-mail with information about the order state. If an authorizer declines the order, he / she can write a feedback informing the sub-account why he / she declined the order.

If an authorizer approved or declined the order by mistake, he / she can also reverse authorization by clicking Cancel at the bottom of the order details page and decline or approve the order again. The ability to cancel authorization is available till the order status is open in the ERP system.

Call our Website Help Team at +971 52 944 1370 and tell them you would like to cancel a web order.

We accept returned products in the original packaging for short supply or damaged goods..
We deliver an easy and personalized return experience.  The return process is completely automated.  Tazweed provides two ways of creating a return order:

1. Invoice-based: A customer can create a return order based on invoice by selecting the order lines from the invoice to return.  In this case, a return order can be created only when the order has been posted in the system and the invoice has been created.
2. Invoice-free: A customer can create a return order which is not connected to any sales document from My return orders page by adding a product to the return order.  Such return orders should be checked and processed manually by Tazweed customer representative.  This option is available to all customers.

**Some items cannot be returned. These include:

• Customized orders, such as made-to-order and fabricated items.
• Hazardous materials
• Goods shipped outside the United Arab Emirates.
• Special orders, such as non-catalog items and volume purchases.
• Warranty Items

Damaged items, shorted orders, and fulfillment errors must be reported to TAzweed within three business days. Call Customer Care at +971 52 944 1370 for assistance.

If you receive a package with damaged or missing items, please note any obvious damage or shortage next to your signature at the time of delivery. If you later find hidden damage or shortage, be sure to keep the original shipping carton for possible inspection by the carrier.